Privacy Policy
Last Updated: January 2025
1. Introduction
IT ConsultPro ("we," "our," or "us") operates the website www.idateamprod.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our IT consulting services and technology courses.
We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, and postal address when you register for courses, request consultations, or contact us
- Account Information: Username, password, and profile information when you create an account
- Payment Information: Billing address and payment details processed securely through third-party payment processors
- Professional Information: Company name, job title, industry, and professional interests for course customization
- Communication Data: Messages, inquiries, and feedback you send to us through forms or email
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
- Location Data: General geographic location based on IP address
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide IT consulting services, deliver courses, and fulfill your orders
- Account Management: To create and manage your account, authenticate users, and maintain security
- Communication: To respond to inquiries, send order confirmations, provide customer support, and share important updates
- Course Customization: To personalize your learning experience and recommend relevant courses
- Payment Processing: To process transactions and prevent fraud
- Improvement: To analyze website usage, improve our services, and develop new offerings
- Marketing: To send promotional materials, newsletters, and special offers (with your consent)
- Legal Compliance: To comply with legal obligations and enforce our terms and conditions
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
- Essential Cookies: Necessary for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements (Facebook Pixel)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist with payment processing, email delivery, hosting, and analytics
- Business Partners: Certified instructors and partner organizations delivering courses
- Legal Authorities: When required by law, court order, or governmental regulation
- Business Transfers: In connection with mergers, acquisitions, or sale of assets
- Consent-Based: Other parties when you provide explicit consent
We do not sell your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers and firewalls
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
- Maintain business records and analytics
Course materials and certificates are retained for a minimum of 7 years. Marketing data is retained until you withdraw consent or for 3 years of inactivity.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your information for marketing purposes
- Portability: Request transfer of your information to another service provider
- Withdrawal: Withdraw consent for data processing at any time
- Opt-Out: Unsubscribe from marketing communications via email links or contact us
To exercise these rights, contact us at [email protected] or +591901339446.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including South Africa. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately. Parents or guardians who believe their child has provided information should contact us.
11. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: IT ConsultPro
- Registration No: 73225734
- Address: 685 Karabo Valleys, West Faithmouth, GP 4506, South Africa
- Email: [email protected]
- Phone: +591901339446
14. Compliance
This Privacy Policy is designed to comply with applicable data protection regulations, including:
- General Data Protection Regulation (GDPR)
- Protection of Personal Information Act (POPIA) - South Africa
- California Consumer Privacy Act (CCPA)
We are committed to maintaining compliance with all applicable privacy laws and regulations.