Refund Policy

Last Updated: January 2025

1. Overview

At IT ConsultPro, we are committed to your satisfaction with our IT consulting services and technology courses. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before making a purchase.

This policy applies to all services and courses purchased through www.idateamprod.com.

2. Course Refund Policy

2.1 30-Day Money-Back Guarantee (Online Courses)

For all online self-paced courses, we offer a 30-day money-back guarantee:

• Refund requests must be submitted within 30 days of purchase date
• You must have completed less than 30% of the course content
• Refunds are not available after downloading course completion certificates
• Course access will be revoked upon refund processing
• Refunds are processed to the original payment method within 7-10 business days

2.2 Live Course Refund Policy

For live instructor-led courses and bootcamps:

• Full Refund: Available if requested more than 14 days before the course start date
• 50% Refund: Available if requested 7-14 days before the course start date
• No Refund: Requests made less than 7 days before start date or after course has commenced
• Administrative fee of $50 applies to all approved refund requests
• If we cancel a live course, you will receive a full refund or credit toward another course

2.3 Course Bundle Refunds

• Course bundles must be refunded in their entirety; partial refunds for individual courses within bundles are not available
• Bundle refunds are subject to the same terms as individual online courses
• Discounted bundle pricing will be honored in refund calculations

3. Consulting Services Refund Policy

3.1 Initial Consultation

• Free initial consultations are provided for all consulting packages
• If you are not satisfied after the initial consultation, no payment is required
• Once you proceed with the full consulting engagement, refund terms below apply

3.2 Consulting Package Refunds

For consulting services (Enterprise IT Consulting, Cybersecurity Consulting, Agile Transformation, etc.):

• Within 7 Days of Purchase: Full refund available if no work has been performed
• After Work Commences: Refunds calculated based on work completed, with unused portion refunded minus 20% administrative fee
• After 30 Days: No refunds available; dissatisfaction issues addressed through service remediation
• Custom consulting agreements may have different terms specified in the contract

3.3 Milestone-Based Projects

• For projects with defined milestones, refunds are not available after milestone acceptance
• If a milestone is not satisfactorily completed, we will remediate at no additional cost
• Persistent dissatisfaction will be reviewed on a case-by-case basis

4. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Certification exam fees paid to third-party certification bodies
• Physical course materials that have been shipped
• Custom content development or bespoke training programs
• Services marked as "final sale" or "non-refundable" at time of purchase
• One-on-one coaching or mentorship sessions after they have been conducted
• Access fees to third-party platforms or tools
• Administrative or processing fees

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team at [email protected] with subject line "Refund Request"
2. Include your order number, purchase date, and reason for refund request
3. Provide any relevant documentation supporting your request
4. Our team will review your request within 3-5 business days
5. You will receive an email with the decision and next steps

5.2 Required Information

Refund requests must include:

• Full name and email address associated with the purchase
• Order or invoice number
• Date of purchase
• Service or course name
• Detailed reason for refund request
• Proof of purchase (if original confirmation email is not available)

6. Refund Processing

6.1 Processing Timeline

• Approved refunds are processed within 7-10 business days
• Refunds are issued to the original payment method
• Credit card refunds may take an additional 5-7 business days to appear on your statement
• Bank transfer refunds may take up to 14 business days depending on your financial institution

6.2 Refund Method

• Refunds are issued in the same currency as the original purchase
• Payment processor fees are non-refundable
• Currency conversion fees (if applicable) are the customer's responsibility
• In exceptional cases, refunds may be issued as account credits with additional value

7. Satisfaction Guarantee

8. Special Circumstances

8.1 Technical Issues

• If technical problems prevent course access for more than 72 hours, refunds or extensions may be granted
• Technical issues must be reported within 7 days of occurrence
• Refunds for technical issues are evaluated case-by-case

8.2 Medical or Emergency Situations

• In cases of serious illness, family emergency, or unforeseen circumstances, we may offer:
• Course deferral to a future session
• Extended access period
• Partial or full refund depending on circumstances
• Documentation may be required to support claims

8.3 Course Cancellation by IT ConsultPro

• If we cancel a scheduled course, you will receive a full refund
• Alternative options may include transferring to another course or session
• We are not responsible for travel or accommodation costs incurred

9. Disputes and Appeals

9.1 Dispute Resolution

If you disagree with a refund decision:

• You may appeal the decision within 14 days of notification
• Provide additional information or documentation supporting your appeal
• Appeals are reviewed by senior management
• Final decisions will be communicated within 7 business days

9.2 Chargebacks

• Please contact us before initiating a chargeback with your payment provider
• Chargebacks may result in immediate account suspension
• We reserve the right to dispute illegitimate chargebacks
• Chargeback fees may be charged to your account

10. Promotional Offers and Discounts

• Refunds for discounted or promotional purchases are calculated based on the price paid, not the original price
• Promotional credits or coupons are not refundable
• Free bonus content or materials included with purchases are not eligible for separate refunds
• Bundle discounts apply to the entire bundle; partial refunds are not available

11. Transferring Services

11.1 Course Transfers

• Instead of a refund, you may transfer to a different course of equal or lesser value
• Transfer requests must be made within the refund eligibility period
• One-time transfer fee of $25 applies
• Price differences for higher-value courses must be paid

11.2 Deferring Enrollment

• Live course enrollments may be deferred to a future session
• Deferral requests must be made at least 7 days before course start
• Deferrals are subject to availability in future sessions
• Maximum one deferral per enrollment

12. Exceptions and Modifications

We reserve the right to:

• Make exceptions to this policy in extraordinary circumstances
• Modify this refund policy at any time with notice
• Offer alternative resolutions instead of monetary refunds
• Refuse service to customers who abuse the refund policy

Changes to this policy will be effective upon posting to our website. Purchases made before policy changes are subject to the policy in effect at the time of purchase.

13. Contact Information

For refund requests or questions about this policy, please contact us:

• Company: IT ConsultPro
• Registration No: 73225734
• Address: 685 Karabo Valleys, West Faithmouth, GP 4506, South Africa
• Email: [email protected]
• Phone: +591901339446
• Business Hours: Monday-Friday, 9:00 AM - 6:00 PM SAST

14. Final Notes

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy. By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.

We value your business and are committed to providing exceptional service. Our refund policy is designed to be fair while protecting our business interests. We encourage open communication and will work diligently to resolve any issues to your satisfaction.